Case Status Enquiries

The status of most applications and complaints may be checked online. No personal information related to the case will be displayed or made available.

Please note that we have received a high number of complaints. We process each complaint as quickly as possible, based on its merit, impartially and in a rigorous manner. Once your case has been reviewed, you will be notified. Learn more about the CTA's Dispute Resolution Services.

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Important notice

We are committed to providing excellent service and will always do our best to provide assistance. In return, we expect our employees to be treated with courtesy and respect, before, during and after travel.
We understand the situation may be stressful, but aggressive or abusive behavior makes it difficult for us to deal with your complaint quickly and effectively.
We will not tolerate threatening behavior and inappropriate, derogatory or discriminatory comments on emails, telephone calls or on social media.